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kathy_geisler12
Level 7

I am being charge twice everytime a osynent is taken from my account I need this stopped

How do I stop roku from charge me twice every time they take a payment for Disney $6. 99 

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RokuMary-F
Roku Employee
Roku Employee

Re: I am being charge twice everytime a osynent is taken from my account I need this stopped

Hi @kathy_geisler12,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,

Mary

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