Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Big_Country
Level 7

I already pay a subscription fee to Bell Media for Crave, why is Roku charging me for this channel?

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RokuDanny-R
Roku Employee
Roku Employee

Re: I already pay a subscription fee to Bell Media for Crave, why is Roku charging me for this chann

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@Big_Country 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuMary-F
Roku Employee
Roku Employee

Re: I already pay a subscription fee to Bell Media for Crave, why is Roku charging me for this chann

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Hi @Kris07,

Thanks for reaching out to the Roku community!

Thanks for posting in the Roku Community! 
Please be aware that all transactions from Roku appear with the company name ("Roku") in credit card and bank statements.
In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
I would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to find, change, or reset the PIN code for your Roku® account | Official Roku Support
If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Let me know if you have any other questions.
Thanks,
Mary

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: I already pay a subscription fee to Bell Media for Crave, why is Roku charging me for this chann

Jump to solution

@Big_Country 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Boo2
Level 7

Re: I already pay a subscription fee to Bell Media for Crave, why is Roku charging me for this chann

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I am paying $21.00   A month. I have already paid that when I bought new tv and crave 

RokuDanny-R
Roku Employee
Roku Employee

Re: I already pay a subscription fee to Bell Media for Crave, why is Roku charging me for this chann

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@Boo2

Do you have subscription to that channel through the channel provider directly? Have you checked your Roku account online to verify if you also have a subscription to the channel through Roku? You can check by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kris07
Level 7

Re: I already pay a subscription fee to Bell Media for Crave, why is Roku charging me for this chann

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I find it super shady that I didn't subscribe to get crave but got charged for it anyway. I'm pretty mad as there is no way that I would pay $21 for crave when I don't even watch it as I have everything but HBO on my other streaming platforms 

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RokuMary-F
Roku Employee
Roku Employee

Re: I already pay a subscription fee to Bell Media for Crave, why is Roku charging me for this chann

Jump to solution

Hi @Kris07,

Thanks for reaching out to the Roku community!

Thanks for posting in the Roku Community! 
Please be aware that all transactions from Roku appear with the company name ("Roku") in credit card and bank statements.
In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
I would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to find, change, or reset the PIN code for your Roku® account | Official Roku Support
If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Let me know if you have any other questions.
Thanks,
Mary

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