Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

I already have all access cbs

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I bought a new roku last month to replace another one and I had already had all access cbs and was paying direct with a visa card for the service through my bank but today I got a paypal notice saying they're taking out for the cbs all access account but it usually goes through my visa straight is this going through PP  or am I going to pay twice billing on this I did buy the new roku with paypal 

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Level 10

Re: I already have all access cbs

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So, it looks like you have always been paying through Roku but possibly you have recently changed your Roku billing preference? (from Visa to Paypal.)

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Level 15

Re: I already have all access cbs

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When you first went to use CBSAA on the new Roku, how did you log in? If you did it through the Roku site or similar, that was considered a new account. I forget how it starts up with new, but you would either select "sign in" (it's often a tiny link below the "sign up") and type in an email/password, or it would pop up with a letter/number code you would link to.

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Level 7

Re: I already have all access cbs

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I didn't use the new roku yet it's still in the box 

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Level 10

Re: I already have all access cbs

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Does billing say something like "CBS" or something like "Roku for CBS"?

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Level 7

Re: I already have all access cbs

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on my bank it says PP*PP ROKU for CBS INTE 

Before last months payment it says on my bank Roku for CBS interactive 

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Level 10

Re: I already have all access cbs

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So, it looks like you have always been paying through Roku but possibly you have recently changed your Roku billing preference? (from Visa to Paypal.)

View solution in original post

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Level 7

Re: I already have all access cbs

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Maybe sounds good to me Since I did use my Paypal to buy the New Roku so I might have ok'ed the switch by accident 

Thanks !  

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