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Jam60203
Level 7
‎12-23-2020 10:20 AM

I already have HBO Max cable provider... why is tiki charging me?

I’m confused as to why is tiki charging me for my HBO Max? I have HBO (all HBO channels) through my xfinity provider. Why is tiki charging me for HBO channels?

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3 Replies
Jam60203
Level 7
‎12-23-2020 10:21 AM

Re: I already have HBO Max cable provider... why is tiki charging me?

I mean my ruko account. I already have ALL HBO channels through my xfinity account. Why is Ruko charging me for HBO now and HBO max?

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makaiguy
Community Streaming Expert
‎12-23-2020 01:19 PM

Re: I already have HBO Max cable provider... why is tiki charging me?

A premium channel that is not included in your cable tier but is invoiced as a separate item typically can only be viewed via that cable system.  Your premium subscription generally does not carry over to other viewing systems.

If you want to view on multiple systems (cable/satellite, phone, computer, streamer) you normally have to subscribe directly with the channel on its web page.

Roku Community Streaming Expert

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Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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RokuDanny-R
Roku Employee
Roku Employee
‎12-24-2020 04:49 PM

Re: I already have HBO Max cable provider... why is tiki charging me?

@Jam60203 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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