Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jam60203
Level 7

I already have HBO Max cable provider... why is tiki charging me?

I’m confused as to why is tiki charging me for my HBO Max? I have HBO (all HBO channels) through my xfinity provider. Why is tiki charging me for HBO channels?

0 Kudos
3 REPLIES 3\
Jam60203
Level 7

Re: I already have HBO Max cable provider... why is tiki charging me?

I mean my ruko account. I already have ALL HBO channels through my xfinity account. Why is Ruko charging me for HBO now and HBO max?

0 Kudos
makaiguy
Community Streaming Expert

Re: I already have HBO Max cable provider... why is tiki charging me?

A premium channel that is not included in your cable tier but is invoiced as a separate item typically can only be viewed via that cable system.  Your premium subscription generally does not carry over to other viewing systems.

If you want to view on multiple systems (cable/satellite, phone, computer, streamer) you normally have to subscribe directly with the channel on its web page.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: I already have HBO Max cable provider... why is tiki charging me?

@Jam60203 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos