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Andy88
Level 7

I accidentally purchased Mulan.

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Ok this is a bit weird. I was watching Star Wars on Disney Plus and when I woke up the next morning I some how purchased Mulan in the premier access. I didn't even touch my Roku remote. I got an email saying I paid for it. I checked my email on my phone and it charged $30 to my checking account. My Roku account couldn't of been hacked so that couldn't be the problem. But my question is can I get a refund? I can wait to watch it in December when it's available to everyone. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: I accidentally purchased Mulan.

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@Andy88 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: I accidentally purchased Mulan.

Jump to solution

@Andy88 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Andy88
Level 7

Re: I accidentally purchased Mulan.

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Thanks. 

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