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Greenag
Level 7

I Travel a LOT. How do I fix my ROKU account?

I pack my roku stick in my backpack and use it in hotel rooms all over the world. I believe I set up my roku in Europe, now I’m back in America. How to I get channels like Disney plus and HBO now that I’m back home in the states?

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RokuDanny-R
Roku Employee
Roku Employee

Re: I Travel a LOT. How do I fix my ROKU account?

@Greenag 

Thanks for the inquiry.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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