Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Roku Employee
Roku Employee

Re: Unauthorized Roku charges on my credit card

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@alli_2008 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Charged for a channel I did not subscribe to.

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How can I get in contact with someone 

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Level 7

Re: Refund

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I have had a unauthorized charge on my credit card I didn't make how do I dispute this and return the product that was shipped to me I didn't authorize

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Roku Employee
Roku Employee

Re: Charged for a channel I did not subscribe to.

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@Sjone @Judjodie 

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

I need a refund

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I canceled my subscriptions and they next day they charged my card $42.00? I am very very frustrated and angry right now because I had plans on what I was gonna do with my money and you guys taking 42 dollars wasn’t one of em

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Roku Employee
Roku Employee

Re: I need a refund

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@Torey123 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: I Need Customer Support!

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I did not order roku on my tv .i ordered a starz channel on rock and was not informed that I would be paying for both so please cancel both starz and rock as soon as possible thank you sincerely. Georgia wilson!🌷

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Level 7

Re: I Need Customer Support for charges!

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Joseph Spatafora

[pesonal information removed]

I am not a Roku member, I never signed up for Roku. 

I did browse the sight but did not watch or activate Roku. Yet I was billed $9.55 On April 27, 2020 on my credit card?? How?? Why??

Credit card ending in 4439.

I live in Sun City West, Az.85375.

PLEASE ISSUE ME A CREDIT OR E MAIL ME FOR ADDITIONAL INFORMATION.

Thank you

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Roku Employee
Roku Employee

Re: I Need Customer Support!

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@Anh1918wil @jjspats 

Thanks for the information.

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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