Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Re: Charge on my Account

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Scroll back for my story. 

Your money is gone. 

Don’t waste time or energy. Just move on.

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Level 7

Re: Billing

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@RokuDanny-R 

I have been charged twice for a CBS subscription I have NEVER subscribed to . No one use my account or has any access to it . Therefor , I know for a fact no one subscribed to it . I have unsubscribed & completely deleted CBS off my Roku device . I have sent 2 email to Roku support . I would appreciate a refund on both charges or I will return my device & stop using Roku all together . Thanks .

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Roku Employee
Roku Employee

Re: Billing

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@Damionhwrd74 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

If you have already contacted our Support team, please be aware that there may be a delay in response time from our Support team during this period.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: There is no support

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Hi Danny.

I am trying to find a real person at Roku who can help me with charges made to my credit card that I did not request. The charges do not show up in my online account. I sent an email to support, but they did not address the questions.

 

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Roku Employee
Roku Employee

Re: There is no support

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@jjgray 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Unexpected Billing

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I see a billing titles "Roku for Perform Investme816-2728107 DE" in my back account and I did not make any purchase. Please refund this payment.

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Level 7

Customer support

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How can I reach customer support about getting a refund from purchasing UFC 251 then it was cancelled.

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Level 7

Disney plus charges

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I just started my subscription with Disney+ 2 days ago (7-7-20). Disney plus is only $6.99/mo but I was charged $7.55 and then I got a second charge for $6.99 yesterday (7-8-20). On my bank account charge $7.55 was listed as Roku for Disney and charge $6.99 was listed as Disney+. Why did I get 2 charge for one month of subscription??? 

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Roku Employee
Roku Employee

Re: Unexpected Billing

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@Farway @Buzzo79 @DJ17 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Charged for An app I didn't use

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I am charged for Wheel of Fortune. I clicked to view the app and it said Error. Then, I clicked on manage subscriptions and it says I have no current subscriptions. I want my refund of $5.39 back. 

What do I do?

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