Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Eyes1976
Level 7

Re: how can I talk to a person in email to dispute a charge.

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I didn't authorize roku to take 49.99 out my account for espn,i would like that money put back into my account please.

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Iona-D
Level 13

Re: how can I talk to a person in email to dispute a charge.

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Contact your credit/debit card's issuing bank directly.  Follow their instructions.

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psmith29
Level 7

Re: I Need Customer Support!

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Go to your bank and dispute the charge. Everyone who is owed money needs to do this and you will get your money back and the banks will go after Roku. Tell them you can not get any resoulution there is no one to talk to or email to the site is broken the help line has the situation message no help.

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Crystal_545
Level 7

Re: How can you talk to a person?

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There's no phone # to call !!

Terrible customer support. 

But quick to charge me for 31.96$ in charges I no nothing of !! 

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siseneg
Level 7

Re: How can you talk to a person?

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I am being charged 2x a month please give the reason for this

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RokuDanny-R
Roku Employee
Roku Employee

Re: How can you talk to a person?

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Hi everyone,

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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jv31
Level 7

Re: I Need Customer Support for charges!

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ya'll took two payment for roku cbs I would like my money back please 

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Iona-D
Level 13

Re: I Need Customer Support for charges!

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Are you sure about that?  The phone number I have in my Contacts is different.  And the right one as I have used it To contact Roku in the past.  Here it is as it is in Contacts:

(816) 272-8106

It won't work as Roku closed it's Customer Service Center around last March..I doubt they will resurrect it.

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KAT1979S
Level 7

Re: Unauthorized charge

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Unauthorized charges Hulu by Ritu????Roku..

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iessidar75
Level 7

Re: I Need Customer Support for charges!

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Why do I have more charges 

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