Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Re: Billing

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i have been charged double for game pass. i am trying to send screenshots of double billed. what email can i reply to. please give me an email to send info. when i try to reply to email from roku i get message that this email address is unattended. please help.

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Roku Employee
Roku Employee

Re: Billing

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@A_guila_r 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

I’m being charged and I don’t use the app and I cancelled it .. how do I get my money back 

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Level 20

Re: Charges

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Do you have any subscriptions listed at https://my.roku.com/account/subscriptions ?

Are you sure the charge is coming from Roku and not someone just using the word "Roku" in the charge?

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Roku Employee
Roku Employee

Re: Charges

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@MrsBrax1 

Thanks for the post.

As @renojim mentioned, we would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to see a list of your current Roku subscriptions.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Billing account

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I was charged for subscriptions that I haven’t subscribed to, and I don’t have any subscriptions at all. I’ve used customer contact support and they aren’t receiving calls, I have even reached out to my bank. How do I get that money put back into my account?

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Roku Employee
Roku Employee

Re: Billing account

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@Glidewellkm 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Charges on my account

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Why did roku take 19.98 from my checking account 

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Level 20

Re: Billing

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I've asked this many times and no one has ever replied:  How do you know for a fact it was Roku and not someone using their name?

Do you have any subscriptions at https://my.roku.com/account/subscriptions ?

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Level 7

Charges on my account

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There have been chargers made to my credit card account from Roku for the last 3 months of $20.78 and 32.84 each month. I or not one in my household have made these chargers or purchases to my account. I need to have this looked in to and I’ll be making a fraud claim through my credit card company as well. 

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