Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Roku Employee
Roku Employee

Re: Refund

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@tweetywhatever7 @pc3 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Billing

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I want know why I am getting charged 6 times of $21.01 an one time of $5.25 i have not order any thing an the charges are all on the same day

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Level 7

Roku charges

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What is- charge on discover card for $6.99 - 04/12

Charge- on Discover card- $9.99 - 04/30 

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Roku Employee
Roku Employee

Re: Billing

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@Foxxymama72 @Cosmos1 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
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Level 7

Re: I Need Customer Support!

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no way to send info

 

you guys are terrible for customer support--just canned bull**bleep**--soooo frustrating

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Level 7

Re: I Need Customer Support for charges!

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Was charged for Hulu I don’t have hulu get refund

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Roku Employee
Roku Employee

Re: I Need Customer Support for charges!

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@iessidar75 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: why am i being charged for WEATHER WIDGET LIFETIME?

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YEAH! Why is that? I got this charge as well for WEATHER WIDGET LIFETIME that cost $10.55 when I was subscribing to Night Flight the same day. I did not want that one! What's up with that? I did a search on Roku for the WEATHER WIDGETand could not find it. I did see lots of weather forecast channels but did not find the right channel. I did contact customer support by email as the help call line is closed due to the coronavirus.

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Level 7

Re: I Need Customer Support for charges!

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I am being charged, through PayPal for a premium channel on a Roku that I do not have. I have sent three emails to customer service with no response. This is very frustrating! 

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Level 7

Refund my money back on my card.and cancel account

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Refund my money.Cancel my account.Roku TV said it free.But every time Iwatch Roku TV U charge me.I want to cancel it