Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Charged for a channel I did not subscribe to.

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Earlier last month I was charged for two different subscriptions I did not order. This is a update. Roku has restored my faith in their company! After a little frustration we finially got this solved. My advice be polite,  explain the problem and it may take a minute but they will do the right thing. I will continue to be a good customer knowing I can trust them. Great job roku support!

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Level 9

Re: Charged for a channel I did not subscribe to.

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YOU CANT TRUST ROKU - THIS HAPPENED TO ME 6 TIMES - CHARGING FOR ADDING  CHANNEL  AND NEVER SEEING A SCREEN THAT SAYS THERE IS A FEE AND NO SCREEN TO ENTER MY PIN I HAVE SET UP BEFORE A CHARGE IS ISSUED

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Level 7

Tapped wrong button, got Showtime and an unwanted charge to my account

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I accidently hit the wrong key and subscribed to Showtime on 4-30-20.   Was not aware until I was monitoring my credit card account and saw the charge.  I went into Roku and immediately cancelled the subscription.  I need Roku to remove the charge from my account.  Thank you.

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Roku Employee
Roku Employee

Re: Tapped wrong button, got Showtime and an unwanted charge to my account

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@Mwn11 @drydorn @Juggalo @chht @herbie 

Thanks for the information.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: Tapped wrong button, got Showtime and an unwanted charge to my account

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they are useless - i reported their illegal actions of bypassing codes and charging channels just for adding them months ago .. they have done nothing to fix it

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Level 7

I need some help from customer support

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I canceled my one-week free subscription to HBO on January 27th 2020 here we are May 2nd and I have been charged again this is going on 3 months and I cannot get customer support to do anything because I can't get through it. I'm just as upset about the situation as everyone else but why can't you have a system in place for your call center to work from home? I just really want my money back and to stop being charged for services that I don't have.

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Level 7

Re: Continually getting billed for a cancelled subscription

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@RokuDanny-R wrote:

@DKOSMENKO @rubyjupig @Dylangray1 @sk4 

Thanks for the inquiry.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny


Danny the link you sent me dosent show the purchase I was charged but by bank statement shows it!! What can we do? I want to talk to someone by phone who can give me ny money back!!!!!

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Level 7

Re: Continually getting billed for a cancelled subscription

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the link dosent show the charge by bank statement was. I need my refund for 7.99 im sick of this im tired of going back and forth online. I want to talk to someone by phone! I wanna speak with a manager!

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Level 7

Re: why am i being charged for WEATHER WIDGET LIFETIME?

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Yeah they scammed all of us!!!! Stick to ur TV Antenna.

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Level 7

Re: I need some help from customer support

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Last night I entered a free trial subscription to ROW8.  We purchased a movie to view at $4.95. It would not download and kept bouncinb back to the start.  We gave up.  I find this morning a receipt of payment which means I have already been charged.  I want the chqrge removed and also to know in future instances like this, how do I handle a rental that doesn't work with any of the streaming sites.

Dennis 

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