Earlier last month I was charged for two different subscriptions I did not order. This is a update. Roku has restored my faith in their company! After a little frustration we finially got this solved. My advice be polite, explain the problem and it may take a minute but they will do the right thing. I will continue to be a good customer knowing I can trust them. Great job roku support!
YOU CANT TRUST ROKU - THIS HAPPENED TO ME 6 TIMES - CHARGING FOR ADDING CHANNEL AND NEVER SEEING A SCREEN THAT SAYS THERE IS A FEE AND NO SCREEN TO ENTER MY PIN I HAVE SET UP BEFORE A CHARGE IS ISSUED
I accidently hit the wrong key and subscribed to Showtime on 4-30-20. Was not aware until I was monitoring my credit card account and saw the charge. I went into Roku and immediately cancelled the subscription. I need Roku to remove the charge from my account. Thank you.
Thanks for the information.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
they are useless - i reported their illegal actions of bypassing codes and charging channels just for adding them months ago .. they have done nothing to fix it
I canceled my one-week free subscription to HBO on January 27th 2020 here we are May 2nd and I have been charged again this is going on 3 months and I cannot get customer support to do anything because I can't get through it. I'm just as upset about the situation as everyone else but why can't you have a system in place for your call center to work from home? I just really want my money back and to stop being charged for services that I don't have.
Thanks for the inquiry.
For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Danny the link you sent me dosent show the purchase I was charged but by bank statement shows it!! What can we do? I want to talk to someone by phone who can give me ny money back!!!!!
the link dosent show the charge by bank statement was. I need my refund for 7.99 im sick of this im tired of going back and forth online. I want to talk to someone by phone! I wanna speak with a manager!
Last night I entered a free trial subscription to ROW8. We purchased a movie to view at $4.95. It would not download and kept bouncinb back to the start. We gave up. I find this morning a receipt of payment which means I have already been charged. I want the chqrge removed and also to know in future instances like this, how do I handle a rental that doesn't work with any of the streaming sites.