Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Roku Employee
Roku Employee

Re: $423 Charge!

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@AnnieJT @Rollieshaw 

Thanks for the inquiry.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: I Need Customer Support!

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I have a wronful chage for CBS All Access.  But there is no e-mail of phone number offered to contact.  How can i have this fixed?

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Level 7

Continually getting billed for a cancelled subscription

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I cancelled my Starz subscription in February per instructions and keep getting bills for $9.84 for March and April. I need both of these charges refunded immediately to my account. 
Thank You

Kim Sells

Roku customer 

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Level 7

why am i being charged for WEATHER WIDGET LIFETIME?

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PLEASE HELP!!I WAS WRONGFULLY CHARGED FOR THIS AND IT DOESN'T EVEN SHOW UP!!! I CANT CANCEL! OR GET ANYONE ON THE PHONE OR HELP?!?!?

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Level 7

Unknown Charge Sick Of It!!!

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Not to happy right now u guys always charge me for something i didnt pay for i havent used roku in over a year!!!! Im sick of it roku i like you guys but im tired of the unnecessary charges i cant get in touch with you guys to resolve this!!! Please reach out to me i cant afford this roku channel purchase. I dont even have internet in my home!!! Its about time u guys did something to make it right!!! Ive sick and tired of having to go through the process to get my money!!!

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Level 7

Re: Billing

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But yet they still take money from us..

 

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Roku Employee
Roku Employee

Re: Continually getting billed for a cancelled subscription

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@DKOSMENKO @rubyjupig @Dylangray1 @sk4 

Thanks for the inquiry.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

child purchased espn

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We have a $51.99 charge for espn on our account that we didn’t order, I’m thinking our 4 year old accidentally did it. What is an email for customer support to get this charge taken off? I’ve tried calling and going through contact us on the website and nothing is working! We have loved Roku since we got it but this is not making us happy at all! 

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Level 7

Fraudulent charges for ESPN+

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I was fraudulently charged $49.99 to my paypal account for an annual subscription to ESPN+. There appears no way to e-mail, call or chat with Roku. How do I reverse the charges?

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Level 7

Charged 57 dollars for idk what on roku??? I neef my money

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I need my money  back

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