Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 16

Re: Charged for annual subscription while trying to get a 7 day free trial

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Please clarify: a subscription to what?

There is no charge for a Roku account, but there are some scam sites out there that charge fees for Roku use and/or support.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Roku Employee
Roku Employee

Re: Charged for annual subscription while trying to get a 7 day free trial

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@JINGLESE233 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

They took 38.78 off my card just out the blue for no reason how do I get my money back

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Who do I talk to

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Level 7

They took money off my account and I need it back because I unsubscribe the Roku thing

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I need my money back on my card ! Please how do I get in contact with someone about that.

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Level 19

Re: They took money off my account and I need it back because I unsubscribe the Roku thing

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@Neika9 @Kimmia123  Thanks for reaching out. For any billing issues or assistance, you'll need to get in touch with our Support team directly for more help. See more information here: https://community.roku.com/t5/Accounts-Billing-Orders/General-Roku-Account-amp-Billing-Help/m-p/5144...

 

Thanks,

Tanner

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Level 7

Getting unknown charges and don’t have subs.

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I keep getting charged by Roku monthly, but I do not have any active subscriptions and my account does not show any invoices. Why is this happening and it needs to stop. 

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Level 7

I would like a refund. I never renewed the subscription to Disney+. Do why would you take money out of my account. You can see i didn't want it. So can you please refund my money back to my account.. Please contact me via email.

[personal information removed]

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Level 7

Child accidentally bought subscription how to cancel and get refund

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Hello my child has bought an ESPN subscription by accident how to cancel and getting reimbursement

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Level 7

Re: I Need Customer Support for charges!

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Need to know what charge was for yesterday

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Roku Employee
Roku Employee

Re: Getting unknown charges and don’t have subs.

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@mwegman @Venena @Coneshia @Smross5764 

Thanks for the inquiry. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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