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Aj7581
Level 7

Hurricane Ida caused us to relocate ordered ufc fightcan’t view due to relocation.

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We ordered the ufc fight and we’re charged but due to home being unlivable we are living in a warehouse with no att uverse cable provider, therefore we can not receive the fight we already paid for..this was due to a natural disaster in Louisiana ( Hurricane Ida) I really believe this should be a special circumstance for reimbursement for ufc ppv fight September 26, 2021. Service for moving cable provider info is backed up due to major distruction throughout the area. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hurricane Ida caused us to relocate ordered ufc fightcan’t view due to relocation.

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Hello @Aj7581

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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Aj7581
Level 7

Re: Hurricane Ida caused us to relocate ordered ufc fightcan’t view due to relocation.

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We order these fights all the time we wouldn’t even ask if we would have know this was gonna happen. But you don’t really have control over hurricanes there should be a special category for this type reimbursement situation.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hurricane Ida caused us to relocate ordered ufc fightcan’t view due to relocation.

Jump to solution

Hello @Aj7581

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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makaiguy
Community Streaming Expert

Re: Hurricane Ida caused us to relocate ordered ufc fightcan’t view due to relocation.

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Are you saying you ordered this fight through ATT U-verse cable but can't view it because you can't access U-verse at your current location?  If so this would be an issue between you and U-verse, not you and Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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