Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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LeoLeo
Level 7

Re: What to do when you have an unrecognized charge for Hulu on your debit card

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Not wasting my time with Hulu nor Roku.  Not sure what Roku gets out of this deal except a bad rep.  


Screw Hulu - will never buy their service again. 

my hub was amazon video until HBO MAX started their games.  Canceled HBO MAX also.  

haha - good thing is that i will watch less TV. 

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bcm1
Level 7

Re: Hulu

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I have no hulu subscription. I did a trial offer for 1 week in March 2019 and I canceled their subscription. I have the email to prove it. However under my roku account, I have been charged

$44.99 since 03/2019 till 9/2019, then

$48.13 from 10/2019 to 12/2019

$58.83 for 1/2020

$58.84 from 2/2020 to 12/2020

$69.54 from 1/2021 onward. 

All erroneous. 

I DO NOT HOLD ANY ACTIVE HULU SUBSCRIPTION. TRIAL ENDED IN 3/2019. THE CONTACT LINK THAT HAS BEEN POSTED HERE, UNDER ROKU COMMUNITY AND ALSO ON THE WEBSITE LEADS TO NOWHERE. 

CHAT NOT AVAILABLE 

MaryFranco
Roku Employee
Roku Employee

Re: Hulu

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Hi @bcm1,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

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hildahhamner
Level 7

Re: Hulu Charges?

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I have been charged for Roku for Hulu LLC  and   also charged for Hulu.com bill for $64.99 each and do not have a subcscription  Roku for HULU LLC

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MaryFranco
Roku Employee
Roku Employee

Re: Hulu Charges?

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Hi @hildahhamner,

Thanks for the post.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

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armenianfire
Level 8

Who can I call?? Hulu Charges/The Roku Channel for $15.73 - the support channel DOES NOT WORK

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I don't know why I am being charged $15.73 -  I did a Hulu free trial and cancelled it right away - When using the support option it shows no purchases/no subscriptions - I can't figure out why I'm being charged help!The Roku Channel charge March 23 2021.jpg

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MaryFranco
Roku Employee
Roku Employee

Re: Hulu Charges?

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Thanks for reaching out, @armenianfire,

If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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armenianfire
Level 8

Re: Hulu Charges?

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Mary, that does NOT work - steps taken

 

1) Questions about my account or billing

2) Inquiring about a charge

3) Select a billing issue

4)  Selected "I do not recognize a charge from Roku

5)  Choose a duration (chose All).  There is nothing that is in the past 3 years so there isn't much that can be done from this option

 

How can I chat with a Roku rep?  this is very frustrating and not user friendly - I feel like someone hacked my account but I have no way to prove it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu Charges?

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@armenianfire

Thanks for the post.

Have you tried the following path: Questions about my account or billing > Other ?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Thieves
Level 8

Re: Hulu Charges?

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No they won't help. I've been trying for months to get my, now $400-500 they have stolen from me. All they say is contract the bank and then they charge me again. Liars and thieves

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