Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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jr42
Level 7

How to talk to someone for unauthorized charges?

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I have an unauthorized charge for britbox on my account today. I did not order this. I have not received an email confirming an order, and can't get anyone on phone from roku. How do I fix this? Reporting to bank as fraud now.

1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: How to talk to someone for unauthorized charges?

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Hey @jr42 @bs7

Thanks for the posts.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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21 REPLIES 21\
DBDukes
Community Streaming Expert

Re: How to talk to someone for unauthorized charges?

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@RokuDanny-R @RokuKariza-D 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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bs7
Level 7

Re: How to talk to someone for unauthorized charges?

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why is so difficult to talk to someone or get a phone number

RokuKariza-D
Roku Employee
Roku Employee

Re: How to talk to someone for unauthorized charges?

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Hey @jr42 @bs7

Thanks for the posts.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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edhop48
Level 7

Re: How to talk to someone for unauthorized charges?

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That doesn’t work. This company should be shut down.

Kaila
Level 7

Re: How to talk to someone for unauthorized charges?

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This does not help in anyway. This link leads me to a dead end with no solution. I have a charge for roku on my debit card that was not made by me or anyone I know and need this fixed. 

renojim
Community Streaming Expert

Re: How to talk to someone for unauthorized charges?

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@Kaila, check your purchases and subscriptions at https://my.roku.com .  If none are shown call your financial institution and dispute the charge.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
321Snowbell01
Level 7

Re: How to talk to someone for unauthorized charges?

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I need to talk to someone about 3 charges made to my account

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renojim
Community Streaming Expert

Re: How to talk to someone for unauthorized charges?

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@321Snowbell01, the phone number has been posted at least twice in this thread.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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DAO61
Level 7

Re: How to talk to someone for unauthorized charges?

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We have already done the factory reset and everything else that this website has said to do. This person wanted to email me a link to report our experience with the scammers. If its for real, we would like to help. Otherwise we will ignore it. Thank you for your time. DAO

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