Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

How to reset someone else's account

Help someone elses account is linked to my express and its stuck in the set up stage to add the link code which I do not have and it keeps saying that the device has been activated on another roku account

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Community Streaming Expert

Re: Activation issues

With it powered on, there's pinhole in the back use some to factory reset the roku, pin, pen or screwdriver whatever but keep it in there for at least 50 seconds. When it comes there should be a new link code, do not enter into a search engine like google, put in the address bar at the top of your browser.

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