Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Smithla
Level 7

How to reach a human

I cancelled my account with ending subscription so I am still being charged.  How can charges be stopped?

0 Kudos
2 Replies
makaiguy
Level 20

Re: How to reach a human

Was this a subscription you purchased via the Roku, or directly from the channel provider (Netflix, Hulu, whoever)? Who is actually billing you?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: How to reach a human

@Smithla 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos