Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
antoniovgl89
Level 7

How to log in to streaming apps from other non-roku devices after signing up using roku

Jump to solution

So I signed up for Discovery Plus using Roku. I wanted to lopg on to discovery plus using my computer and my google chromecast, but when I try to log in to Discovery plus using my roku login info, nothing is found, but I don't see anywhere in Roku where any seperate log in info was created just for discovery plus, should I want to access it in other ways. Please help.

1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: How to log in to streaming apps from other non-roku devices after signing up using roku

Jump to solution

When you subscribe to premium subscriptions through 3rd party systems like Roku, Amazon, Hulu, etc, your accounts are with that 3rd party acting as an agent for the channel, not with the channel itself.   These are typically only viewable via the 3rd party service through which you subscribed. In Roku's case, many are viewed via The Roku Channel.

If you want to view on all platforms supported by that channel you typically must subscribe directly with the channel via its web page then use its dedicated app for each platform, authenticating via the credentials you established with the channel account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

View solution in original post

0 Kudos
5 REPLIES 5\
makaiguy
Community Streaming Expert

Re: How to log in to streaming apps from other non-roku devices after signing up using roku

Jump to solution

When you subscribe to premium subscriptions through 3rd party systems like Roku, Amazon, Hulu, etc, your accounts are with that 3rd party acting as an agent for the channel, not with the channel itself.   These are typically only viewable via the 3rd party service through which you subscribed. In Roku's case, many are viewed via The Roku Channel.

If you want to view on all platforms supported by that channel you typically must subscribe directly with the channel via its web page then use its dedicated app for each platform, authenticating via the credentials you established with the channel account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Steverock
Level 7

Re: How to log in to streaming apps from other non-roku devices after signing up using roku

Jump to solution

Roku wake up, this is horrible, there is no value to subscribe through you. I am canceling my subscription with roku and never subscribing again through roku

0 Kudos
Alex-Roku
Moderator
Moderator

Re: How to log in to streaming apps from other non-roku devices after signing up using roku

Jump to solution

Hey there,

@makaiguy thanks for sharing your knowledge on the subject.

@Steverock we would be happy to help with any issues you are experiencing, let us know some more details on the issue by either replying to this post or reaching out with a direct message and we can go from there.

@antoniovgl89 we see you have marked your post as solved but if there is anything we can still assist you with please don't hesitate to reach out.

Thanks for being active members of our Roku Community. #HappyStreaming 

 

Steverock
Level 7

Re: How to log in to streaming apps from other non-roku devices after signing up using roku

Jump to solution

Hi Alex,

 

it’s clear what my problem is, I want to use my Discovery plus account on my iPad while I was traveling, how do I do that?  The simple answer is you cannot, hence why on earth would I subscribe through Roku and have less flexibility for the same full price?

0 Kudos
Erin_A
Level 7

Re: How to log in to streaming apps from other non-roku devices after signing up using roku

Jump to solution

This may not work with every subscription but for my Starz account I selected forgot password and then set a password using the same email tied to my Roku account and it allowed me to login.