I have had a support ticket open for almost a month. While get a response is only from email (really?) and takes 24-48 days, they have stopped responding a week ago. I still have a problem. How do you get tech support to engage again? There's no phone number to call.
My first encounter with Roku support was about 6 years ago what I purchased my first Roku device. I had some issues with software upgrades and was able to call them. Within minutes I had a tech on the phone and my issue was resolved in a short time after that. Ahh, those were those good ole days. On December 9 I opened a ticket with Roku support about an auto renewal on a subscription. It renewed that day. As soon as I received the notification, within minutes of the transaction, five days later I replied to the email from support, and yes I made my comment “above the line”. Now eight days later still nothing so I commented “above the line” again. Each time I received an auto reply about a the ticket being updated with a comment. I just want to know if I can get a refund. I the family doesn’t watch Boomerang anymore. I was planning for the money to be used for Christmas. I understand it was my forgetfulness but at the very least support should communicate with me better. At this point the communication is one sided.