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Level 7

How to get a refund from roku for bad devices and unrealable channels

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After having a Roku for 3 years it is time to go elsewhere.  One can not contact them directly. We have The Motortrend App. And it is HORRID. It loses sound it locks up you can't select a Top Gear episode with out it going berserk.  The CBS All Access is the same. Hyper slow loading. Freezing. Buffering issues. (We have 200meg internet and a brand new Cisco Router) Going back to a Amazon fire stick or anythng else. So how do you get a refund from Roku for  bad customer service bad channels? Roku Used to be good . but the last 6 months its been **bleep**

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Roku Employee
Roku Employee

Re: How to get a refund from roku for bad devices and unrealable channels

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@CMHudson 

Thanks for the inquiry.

If you are having issues with a channel's features and functionality, you'll want to contact the channel provider support directly to inquire about further troubleshooting steps. Many channels on Roku are developed and maintained by the channel provider themselves. They will need to investigate, and resolve issues within their channel (app) directly, which may require an update to their channel. This is all handled by each channel provider themselves, and they'll be able to best assist you. 

For products purchased from the Roku website (www.roku.com), Roku offers a 30-day, money-back guarantee from the date your order ships and your payment method is charged. If you purchased your Roku device from a different retailer, please refer to the return policy of that retailer. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 17

Re: How to get a refund from roku for bad devices and unrealable channels

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So youve had it for three years and it worked fine and in the last 6 months youve had problems with two obscure Channels and you want a refund.....

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Highlighted
Roku Employee
Roku Employee

Re: How to get a refund from roku for bad devices and unrealable channels

Jump to solution

@CMHudson 

Thanks for the inquiry.

If you are having issues with a channel's features and functionality, you'll want to contact the channel provider support directly to inquire about further troubleshooting steps. Many channels on Roku are developed and maintained by the channel provider themselves. They will need to investigate, and resolve issues within their channel (app) directly, which may require an update to their channel. This is all handled by each channel provider themselves, and they'll be able to best assist you. 

For products purchased from the Roku website (www.roku.com), Roku offers a 30-day, money-back guarantee from the date your order ships and your payment method is charged. If you purchased your Roku device from a different retailer, please refer to the return policy of that retailer. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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