For as long as I have had a Roku (3+ years) and a registered account I do not receive promotion and other emails from Roku. Once again I am missing out on a promotion email being sent. I have contacted Roku about this numerous times, through social media, through phone calls, through email and despite them saying they will look into it and assign to a special department they can not fix the issue. I have changed the email associated with my account, it made no difference. Yes, I am "subscribed" on the Roku website but that hasn't made a difference either.
Most companies want to send you email, Roku apparently doesn't and I am tired of hearing other Roku owners talk about the free promotions they receive when I don't. Is there anyone here from Roku who can help? It is is extremely ridiculous that a simple thing like subscribing to promotion emails can't be properly done.