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Katrink
Level 7

How to get OAN to play if it stopped while having an ongoing subscription

We have an account and are are paying for OAN through Roku but can’t play it!!??

3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: How to get OAN to play if it stopped while having an ongoing subscription

Hi @Katrink,

 

Thanks for reaching us.

 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

 

Please try doing this and see if it helps with what you're experiencing.

 

Thanks,

Mary

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cmh1
Level 7

Re: How to get OAN to play if it stopped while having an ongoing subscription

I can not get OAN to work on ROKU!  I removed it from home screen. Tried settings but it still won't play.d

Any other ideas?

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RokuKariza-D
Roku Employee
Roku Employee

Re: How to get OAN to play if it stopped while having an ongoing subscription

Hello @cmh1

Thanks for posting here in the Community!

Does the issue only occur on OANN or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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