Account, payments & subscriptions

[Kathey528]

I currently have the Disney Plus bundle with Hulu (with commercials). I would like to keep all except do Hulu commercial free. Not very app proficient, so step by step instructions please. My subscription renews on the 14, so want to maximize my subscription. I have read you have to cancel and basically start all over. That sounds inefficient. Advice please.

[RokuMary-F · Accepted solution]

Hi @Kathey528,

Thanks for reaching out to the Roku community!

I understand that you want to know how to cancel or manage your bundle subscription. For this inquiry, it is more effective to reach them directly to follow-up for more help. They’ll be able to best assist with any issues including managing the subscription and functionality inquiries. 

For more information about your Disney+ bundle, please feel free to contact Disney+ support directly here:https://help.disneyplus.com/ or by phone here: 888-905-7888 or Hulu at https://help.hulu.com/s/?language=en_US 

Hope this helps! Let us know if you have any other concerns.

Kind regards,
Mary

[kamerudc]

That is stupid. Neither one of you answered his question and just kicked the can down the road "its disney's problem" mentality shows you have no feel for what customer service entails. Like me, i suspect this person went through all kinds of menus on their account and couldn't find it so they reach out to you and you give them a canned response and say to contact them. Pathetic.