Accounts, Billing, & Orders

[Alanjr]

I have a preorder for Streambar Pro that I would like to cancel. The preorder doesn't show up in my order history yet. I have sent emails and not heard anything back.

[RokuMary-F]

Hi @Alanjr,

We appreciate your patience regarding this matter. I understand that you are inquiring about the cancellation of your order.

I have already escalated this issue to the appropriate team to follow up on this case. Rest assured that we'll send you an update via email once we have it.
If you need further assistance, feel free to contact Roku Support.

Thanks,

Mary