Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Bschu
Level 7

How to cancel a Roku account for a deceased member of my family

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Hello - I see other questions with this same topic, and they are all referred to the support page.  I have been through that entire page for the last 20 minutes.  I can't find a spot where I can type any information - I don't want to cancel my own account (and what if I wasn't also a Roku member?).  How do I inquire about canceling an account for a family member who passed away?  I don't know his account ##, I don't have the ability to log into his account, or to check his email, I just need to have his account closed.  I can't figure out how to do it from that support page.  Please help.  Thanks. 

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atc98092
Community Streaming Expert

Re: How to cancel a Roku account for a deceased member of my family

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Sorry for the loss of your family member. 

Send a PM (private message) to @RokuDanny-R with as much personal information about the person and he should be able to help you out. Click his name and on his profile page is a button to send him a PM.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

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atc98092
Community Streaming Expert

Re: How to cancel a Roku account for a deceased member of my family

Jump to solution

Sorry for the loss of your family member. 

Send a PM (private message) to @RokuDanny-R with as much personal information about the person and he should be able to help you out. Click his name and on his profile page is a button to send him a PM.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Bschu
Level 7

Re: How to cancel a Roku account for a deceased member of my family

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Thank you!!  I will give it a try!  

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