Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Bschu
Level 7

How to cancel a Roku account for a deceased member of my family

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Hello - I see other questions with this same topic, and they are all referred to the support page.  I have been through that entire page for the last 20 minutes.  I can't find a spot where I can type any information - I don't want to cancel my own account (and what if I wasn't also a Roku member?).  How do I inquire about canceling an account for a family member who passed away?  I don't know his account ##, I don't have the ability to log into his account, or to check his email, I just need to have his account closed.  I can't figure out how to do it from that support page.  Please help.  Thanks. 

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atc98092
Level 21

Re: How to cancel a Roku account for a deceased member of my family

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Sorry for the loss of your family member. 

Send a PM (private message) to @RokuDanny-R with as much personal information about the person and he should be able to help you out. Click his name and on his profile page is a button to send him a PM.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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atc98092
Level 21

Re: How to cancel a Roku account for a deceased member of my family

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Sorry for the loss of your family member. 

Send a PM (private message) to @RokuDanny-R with as much personal information about the person and he should be able to help you out. Click his name and on his profile page is a button to send him a PM.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Bschu
Level 7

Re: How to cancel a Roku account for a deceased member of my family

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Thank you!!  I will give it a try!  

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