Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 20

Re: Cancel subscription

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Do you know what email address you used to create your Roku account?  Can you log in at https://my.roku.com?

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Roku Employee
Roku Employee

Re: Cancel subscription

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@Jtmack 

Thanks for the inquiry.

To cancel your subscription, sign into your Roku account online at my.roku.com and clicking Manage Your Subscriptions. 

For more information about managing your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: How to Cancel a Subscription

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I have been trying to cancel my subscription with you all for a couple days now I need to cancel before I am charged for the service can someone help me?

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Roku Employee
Roku Employee

Re: How to Cancel a Subscription

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@stephenjonoski1 

Thanks for the inquiry.

To cancel your subscription through Roku Pay, sign into your Roku account online at my.roku.com and clicking Manage Your Subscriptions. For more information about managing your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

However, if you have a subscription through the channel provider directly, you will need to contact the channel provider for further assistance with your account issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

still being for them?

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I have done that and I am still being charge for them. I have  of them (2 for $199) and (1 for $7.99)?  I do not what to renew them at all.

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Roku Employee
Roku Employee

Re: still being for them?

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@wc1 

Thanks for the post.

When you logged into your Roku account online, did you make sure to cancel the subscriptions?

If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

I want to cancel acorn and fox nation I have been trying for weeks

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If you cannot help me cancel Acorn and Fox nation than I am going to cancel Roku and go with someone else

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Roku Employee
Roku Employee

Re: I want to cancel acorn and fox nation I have been trying for weeks

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@maxwell6 

Thanks for the inquiry.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to see a list of your current subscriptions.

For more information about how to manage your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: i want to cancel my acc

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cancel my acc

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Roku Employee
Roku Employee

Re: i want to cancel my acc

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@iluuNVQYTP 

Thanks for the post.

Can you please clarify the issue you need assistance with?

If you need assistance with canceling a subscription, we would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to see a list of your current subscriptions. For more information about how to manage your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

If you would like to close your Roku account, you can follow the steps provided by our Support page here: How do I close my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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