Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

How to cancel HBO subscription?

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I need to cancel my HBO subscription. Its always so easy to take my money and sign up but Roku is making it next to impossible to cancel it. I was just charged another month! 

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Roku Employee
Roku Employee

Re: How to cancel HBO subscription?

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@sverm17 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: I Need Customer Support for charges!

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Tried the contact option & only received get news letter options

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Level 8

Re: I Need Customer Support for charges!

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Yes, customer services is pretty poor and getting answers is NOT intuitive.  I had to work through my bank to get the charge held/reversed.  ZERO help from Roku, unfortunately. 

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Roku Employee
Roku Employee

Re: I Need Customer Support for charges!

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@Arnie 

Thanks for the note.

I have sent you a private message and will assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Canceling subscription

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Call your bank and go through the complaint process, blocking w/drawal from your checking account tied to the service.  I reported similar to Bank of America and they are handling this for me.  Bottom line - if I don't ORDER something, do not bill me for it.  

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Level 8

Re: Cancelled Subscription during FREE trail. How do I get reimbursed for fee?

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See my other post - same happened to me, received the same robo-email and no one (human) to discuss with.  Only option is to report to your bank and have them stop payment to Roku going forward - only protection I've found.  Otherwise, you may see these charges more regularly without recourse.  Good luck!

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Level 7

Re: Cancelled Subscription during FREE trail. How do I get reimbursed for fee?

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Thank you! I was able to speak to someone directly and they addressed the issue. 

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Level 7

Re: How to Cancel a subscription

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I cancelled the subscription and they are still trying to charge me for it because they said that I did not cancel the subscription in time but, I did. I started BET+ on Saturday and cancelled it by Tuesday. Pay pal is still trying to charge me for it because they say I don't have proof that I cancelled it. I cancelled it on the TV, ROKU did not provide me with a receipt stating that it was cancelled. What do I do from here. I do n ot have the service.

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Roku Employee
Roku Employee

Re: How to Cancel a subscription

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@onepamel2 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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