Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Superman1
Level 7

Re: How to Cancel a Subscription

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we have a 7 day trial.. I would like to cancel  ASAP! we don't want this service.  Please cancel 

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atc98092
Level 21

Re: How to Cancel a Subscription

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@Superman1 wrote:

Please cancel after the free trial! we don't want this service 


This forum is not the way to get that done. You need to log into your Roku user account (https://my.roku.com) and select Manage Subscriptions. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Johnniecrawford
Level 7

Re: How to Cancel a Subscription

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I want to cancel the discovery Plus

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atc98092
Level 21

Re: How to Cancel a Subscription

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@Johnniecrawford wrote:

I want to cancel the discovery Plus


See the post directly above yours.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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nhr730
Level 7

Re: Need help cancelling subsription

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On my Roku account page, showing the one paid subscription, in trying to activate 'Unsubscribe", the window with survey required doesnt load so that the bottom can indicate 'Submit', which is apparently required to move forward with UNsubscription.  I have spent too many hours trying to solve this and am at wits end. ROKU needs to have contact personnel. 

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atc98092
Level 21

Re: Need help cancelling subsription

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@nhr730 

Just as a thought, have you tried using a different web browser? Sometimes one can get something to work by trying a different one. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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nhr730
Level 7

Re: Cancel subscription

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yes, I  get into my account no problem, but a step in cancelling the subscription is to make a survey choice of why I am cancelling on a popup window, and then supposedly I assume hit a Submit button at the bottom of the popup---it doesnt allow one to get to the bottom of the popup. 

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nhr730
Level 7

Re: Need help cancelling subsription

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Dan---Bingo!! Thank you

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ecwells
Level 7

Re: How to Cancel a Subscription

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My husband had an account. He died. I need to close the account. How do I do this. I am unsure of his password.

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renojim
Level 21

Re: How to Cancel a Subscription

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@ecwells, if you still have access to his email used for his Roku account (shown on his Roku under Settings->System->About) you can reset his password.  Go to https://my.roku.com and enter that email address and there should be a password reset link.  It should send a password reset to his email.

If you don't have access to his email, you'll have to contact Roku support using their web page:
https://support.roku.com/contactus

When it asks for an account login use the same login you used for this "Community", not your husband's email address.

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