Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

How to Cancel a Subscription

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How do I cancel a subscription before I get charged for it?

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Roku Employee
Roku Employee

Re: How to Cancel a subscription

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Hi,

Thanks for letting us know about the issue that you are experiencing.

We recommend that you take the following steps to cancel a subscription:

1) Log into your Roku account at my.roku.com to manage any Roku-billed subscription. You would do this if you signed up for the channel using your Roku account payment method. Note: You can confirm the account that your Roku device is linked to by visiting Settings>System>About on your device. You'll want to make sure you log into this account to manage any subscriptions initiated from that device. 

2) If you log into your Roku account, and you aren't finding an active subscription, you will need contact the channel provider directly to help locate your account and/or cancel your subscription directly.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: How to Cancel a subscription

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@onepamel2 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 20

Re: Cancal a subscription

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Depends on how you subscribed, and the channel itself. Usually you have to contact the provider and cancel through them. A handful of channels have Roku handle the payments, but I have no idea which ones or how you would cancel. This forum would not be the place to do it, however. You can log into your Roku account on a computer and see if it shows you are subscribing to something through Roku. I would expect cancellation instructions to be available there. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Cancal a subscription

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espn+

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Roku Employee
Roku Employee

Re: How to Cancel a subscription

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Hi,

Thanks for letting us know about the issue that you are experiencing.

We recommend that you take the following steps to cancel a subscription:

1) Log into your Roku account at my.roku.com to manage any Roku-billed subscription. You would do this if you signed up for the channel using your Roku account payment method. Note: You can confirm the account that your Roku device is linked to by visiting Settings>System>About on your device. You'll want to make sure you log into this account to manage any subscriptions initiated from that device. 

2) If you log into your Roku account, and you aren't finding an active subscription, you will need contact the channel provider directly to help locate your account and/or cancel your subscription directly.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 8

Need help cancelling subsription

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Can someone help me cancel and get a refund on a subscription I do not want?
Very hard to get any answers from roku

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Level 7

How to cancel..Charges for Disney plus $99 I did not order this channel

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How to cancel charges for disney plus $99...I didnt not order this channel

[post merged with already existing thread]

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Level 7

Re: How to cancel..Charges for Disney plus $99 I did not order this channel

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you cant sorry its all automated now no more human contact. the AI program will charge what it wants when it wants sorry...

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Level 7

Re: I Need Customer Support for charges!

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I want my money back I did not give you permission to take 6455 Give  permission   a check in account please 

[post merged with already existing thread]

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Canceled subscription

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I have went through the proper steps to cancel the Roku Starz app but I was charged for the subscription again. How can I cancel my card and get a refund?

[post merged with already existing thread]

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Roku Employee
Roku Employee

Re: I Need Customer Support for charges!

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@Markkhaki @Jolene7 @5751 @Courtneyharrisc 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For more information regarding canceling a subscription, visit our Support page here: How do I manage or cancel a Roku-billed subscription?

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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