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Kevin3387
Level 7
‎03-02-2021 09:11 PM

How the heck do I change a roku email that I no longer have access to??

How the heck do I change a roku email that I no longer have access to?? I brought a used roku tv for my little girl and can’t seem to switch the account from the original owner. Please help

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makaiguy
Community Streaming Expert
‎03-03-2021 05:26 AM

Re: How the heck do I change a roku email that I no longer have access to??

Perform a Factory reset to wipe out all settings from its memory. It will restart snd you'll have to set it up from scratch as though it were a new set, this time linking to your desired account.

I'm not where I can check but from memory the menu path is Settings - System - Advanced system settings - Factory reset

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

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