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courtslave
Level 7

How long does it take to get a refund on a cancelled product order ?

I placed an order for streaming stick on 5-08-2020, but it's backordered.  I won't wait. I immediately canceled the order, #800159875. How long till I get my $43.67 back on my Debit card ??

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2 Replies
marisa626
Level 7

Re: How long does it take to get a refund on a cancelled product order ?

Hey I did as well place an order that was backordered and want to cancel. How do you cancel it? I placed the order on 5/6 but im not sure how to cancel it. Every time I go to contact customer support it won't let me fill out the require fields so I don't know how to contact them 

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RokuDanny-R
Roku Employee
Roku Employee

Re: How long does it take to get a refund on a cancelled product order ?

@marisa626 

Thanks for the post.

Please feel free to send me a PM with your Roku account email address along with your order number. I will be able to assist you with your issue since you are unable to contact our Support team directly.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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