Accounts, Billing, & Orders

[Hannahfoster1]

I don't know how to switch my account information from Roku stick to a Roku ultra. I cannot download any channels and I need assistance please

[andyross]

If the new Roku was logged into the same account as the stick, it should automatically download the matching channels. You will need to rearrange them on-screen, as that is per-device. You may also need to re-authorize or login into each channel on the new device.

[makaiguy]

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@andyross wrote:

If the new Roku was logged into the same account as the stick, it should automatically download the matching channels. You will need to rearrange them on-screen, as that is per-device. You may also need to re-authorize or login into each channel on the new device.

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If the new Ultra was not linked to your original Roku account (check the email shown via Settings > System > About on both systems), and you wish to switch to that account, the only way to change it is to perform a Factory update on the Ultra and set it up again anew, this time linking to the original Roku account.

Settings > System > Advanced system settings > Factory reset. 

• IMPORTANT! When linking your device if you are directed to go to roku.com/link type this in very carefully and verify that you actually do go there. Otherwise you can end up at a scammer's fake Roku site where they may request you to pay bogus charges and will collect your payment information to use as they wish. If you end up at ANY site not on roku.com (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.