I don't know how to switch my account information from Roku stick to a Roku ultra. I cannot download any channels and I need assistance please
If the new Roku was logged into the same account as the stick, it should automatically download the matching channels. You will need to rearrange them on-screen, as that is per-device. You may also need to re-authorize or login into each channel on the new device.
@andyross wrote:If the new Roku was logged into the same account as the stick, it should automatically download the matching channels. You will need to rearrange them on-screen, as that is per-device. You may also need to re-authorize or login into each channel on the new device.
If the new Ultra was not linked to your original Roku account (check the email shown via Settings > System > About on both systems), and you wish to switch to that account, the only way to change it is to perform a Factory update on the Ultra and set it up again anew, this time linking to the original Roku account.
Settings > System > Advanced system settings > Factory reset.