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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

How do remove payment method on tv?

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I can’t remove the payment method on the tv how do remove it?

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Roku Employee
Roku Employee

Re: How do remove payment method on tv?

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@Mayra 

Thanks for the inquiry.

You will be unable to remove your payment method through your TV. You will need to log into your my.roku.com account online and the select the Update button under Payment method.

For more information, visit our Support page here: How do I update or remove the payment method for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: How do remove payment method on tv?

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@Mayra 

Thanks for the inquiry.

You will be unable to remove your payment method through your TV. You will need to log into your my.roku.com account online and the select the Update button under Payment method.

For more information, visit our Support page here: How do I update or remove the payment method for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: How do remove payment method on tv?

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This does not remove the current account. It only offers an update.  How do we remove payment method.  I have no subscriptions,ruku constantly tries to get charges off a deleted card.  I continue to get notifications.. 

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Level 18

Re: How do remove payment method on tv?

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@Freshwater wrote:

This does not remove the current account. It only offers an update.  How do we remove payment method.  I have no subscriptions,ruku constantly tries to get charges off a deleted card.  I continue to get notifications.. 



Log in to your account at https://my.roku.com.

Click on right-most purple UPDATE button under Payment Method.

Scroll down to bottom, click "Remove payment method".

But I wouldn't be so sure the charge attempts are actually coming from Roku.  Any scammer worth his salt knows how to call his charge anything he wishes.  The fact that you say they are attempts to charge a discontinued card sounds very much like they are from an illegitimate source that still has an old bad card number. 

 

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