Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

How do i change my mailing address for Roku?

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Level 19

Re: How do i change my mailing address for Roku?

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@terwinkle  Thanks for the note. You'll need to log into your account at my.roku.com to update your account information, including email address, billing information, etc. See more here:https://support.roku.com/article/208755978-how-do-i-update-or-remove-the-payment-method-for-my-roku-...

 

Thanks,

Tanner

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Level 19

Re: How do i change my mailing address for Roku?

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@terwinkle  Thanks for the note. You'll need to log into your account at my.roku.com to update your account information, including email address, billing information, etc. See more here:https://support.roku.com/article/208755978-how-do-i-update-or-remove-the-payment-method-for-my-roku-...

 

Thanks,

Tanner

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Level 7

Re: How do i change my mailing address for Roku?

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I am ready to throw out all 5 of my Rokus! 

I ordered a new one through Roku, then discovered they mailed it to an old address.  I emailed support right away, but did not receive a reply until after it had shipped.  Now, I just want to change the address, but 3 emails later they still have not changed it or told me where to do so.

Please help me change my address.

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Roku Employee
Roku Employee

Re: How do i change my mailing address for Roku?

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@bethlawyer 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: How do i change my mailing address for Roku?

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Solution:

The address only shows on the payment information tab.  Delete the payment method which shows the old address.  Re-enter payment method with new address.

Now, I only hope I can find and receive my order.  Support did not reply to my email in time to change the address before the order shipped.  I emailed them immediately when I did the order, but their reply was 2 days later and did not tell me how to change the address.  

This would have been much easier if there was address information as well as email and password information under account information tab.

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