Accounts, Billing, & Orders

[Txaggie01]

I’m trying to figure out how to report a Roku user that is hacking my Netflix, sling and Hulu accounts. My sling account is showing multiple Roku devices and I do not own any. I have device id numbers and a possible serial number of 1GS3A9103228. 

[boogernose]

You should contact those Channels directly.

You may just be paranoid.

Where are you seeing this exactly?

You can take security measures of setting your router to exclusively

send to your MAC number for your Roku.....this might be problematic.

You can also change your passwords and access codes.

But are you sure and why?

[makaiguy]

---

@boogernose wrote:

You should contact those Channels directly.

...

You can take security measures of setting your router to exclusively

send to your MAC number for your Roku.

---

The original poster says he has NO Roku units, but that some of his streaming accounts show Roku units registered to them.

I'd guess that somebody with knowledge of the OP's account credentials was able to get the Rokus registered -- maybe someone the OP has shared account information with, or someone who's hacked the OP's system.  I'd guess that changing passwords on those accounts should prevent unauthorized access and remove the possibility of somebody charging things to those account, but would probably leave the device registrations in place. 

Logging into those accounts via browser may provide capability of de-registering devices, but if not it will probably require contacting account management directly.

[boogernose]

Well either way the OP is not very clear.

[Txaggie01]

Thank you for your replies. And I Do NOT own any Roku devices. I have only shared my passwords for streaming accounts/apps with my husband and he is not very tech savvy. I actually had to log him in myself. I have contacted many of the streaming services directly, changed all the passwords and chosen the selection with those accounts to “log out of all devices.” Still the devices I do not own are showing up and are showing activity. The streaming service companies themselves tell me there is no permanent way to block these users/hackers. I definitely don’t have anyone else accessing my WiFi (at least directly in my local area) as I have multiple levels of encryption and passwords on my router. I also have no near neighbors for close to a mile. I was hoping someone could suggest a way to get Roku to maybe deactivate a Roku device since it is being used to hack, I.e. fraudulently access my accounts. 

[boogernose]

Your problems are not with Roku as you are not a customer or an owner at all.

Your problems are with your streaming services.

I'm sorry but you need to contact them and work it out.

You can certainly log out all devices from the web and just re-log in with whatever youre using.

They could trace the IP's if so inclined. Or explain things for you.

I feel your frustration but as I said initially you should contact those Channels directly.

Even if you were a Roku owner you should contact those Channels directly.

Your problems are clearly with them. Hackers can easily spoof even MAC numbers.

EDIT: Just in case you opened an account with Roku (https://my.roku.com/signin) at some point:

Close It

Good Luck

[RokuDanny-R · Accepted solution]

@Txaggie01 

Thanks for the note regarding your account information with unknown devices.

As @boogernose and @makaiguy mentioned, you will need to contact those service providers for further assistance regarding unwarranted activity on your account.

Our recommendation would be to cancel those accounts/subscriptions and set them up again in order to make sure that no other users will have access to your account moving forward.

Thanks,
Danny