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Allen030100
Level 7

How do I get a refund for a charge at sign up of a free trial?

I sighed up for a free trial of HBO now and it has been advised that HBO now is streaming for free for 500 hours. So I signed up for the free trial and was charged $16.19. I have canceled the service  but I dont know how to get it refunded. What do I do?

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7 Replies
boogernose
Level 18

Re: How do I get a refund for a charge at sign up of a free trial?

https://www.hbo.com/about/contact-us

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I get a refund for a charge at sign up of a free trial?

@Allen030100 

Thanks for the inquiry.

Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Perpetualbug
Level 7

Re: How do I get a refund for a charge at sign up of a free trial?

That is shady AF.  Pretty pissed about my $14.99 charge for HBO that was supposed to be free for 30 days. When I signed up, something should have notified me that I was not eligible for this free 30 day trial.  SHADY AF. 

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atc98092
Level 21

Re: How do I get a refund for a charge at sign up of a free trial?


@Perpetualbug wrote:

That is shady AF.  Pretty pissed about my $14.99 charge for HBO that was supposed to be free for 30 days. When I signed up, something should have notified me that I was not eligible for this free 30 day trial.  SHADY AF. 


Well, take it up with HBO. It's their policy, not Roku.

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Bangy
Level 7

Re: How do I get a refund for a charge at sign up of a free trial?

I signed up for BET for a seven day trial and never looked at it past the first day and suffering memory lost and other medical conditions and forgot to cancel until it appeared on my bank statement. I did cancel subscription but how can I get a refund of the amount billed to my account.

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boogernose
Level 18

Re: How do I get a refund for a charge at sign up of a free trial?

@Bangy  I strongly doubt they will refund your money.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I get a refund for a charge at sign up of a free trial?

@Bangy 

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. 

If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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