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Level 7

How do I get Roku to tell HBO that I cancelled my HBO Now subscription?

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I cancelled my HBO Now subscription thru Roku at the end of May.  The cancellation notice said that my subscription would end on 6/16/2020.

I'm trying to sign up for HBO Max through a different service, but HBO still shows me as an HBO Now subscriber through Roku.

How can I get Roku to notify HBO that my HBO Now subscription has ended?

Jeff

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Roku Employee
Roku Employee

Re: How do I get Roku to tell HBO that I cancelled my HBO Now subscription?

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@jharvey963 

Thanks for the inquiry.

For more information about that channel's account functionality, you'll want to contact HBO  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO support here: https://www.hbo.com/about/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: How do I get Roku to tell HBO that I cancelled my HBO Now subscription?

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@jharvey963 

Thanks for the inquiry.

For more information about that channel's account functionality, you'll want to contact HBO  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO support here: https://www.hbo.com/about/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Re: How do I get Roku to tell HBO that I cancelled my HBO Now subscription?

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I ran into the same situation.  I contacted HBO Max support through chat and after an hour or so of non-support they told me I would need to contact Roku to see if they could help. 

I ended up logging into the HBO Now web site and adjusted my e-mail address on the old account to one of my "throw away" gmail accounts I use for Spam-ie things. 
I was then able to create a new HBO Max account with the email address I had been using while I was billed through Roku.


Sorry Roku, you won't be getting a kickback for processing my HBO sub any longer.