Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mark32
Level 7

How do I find my user name, i can't log into a channel.

I can't log into a channel on roku. Can't find anywhere that I can see my user name and have already changed password. 

Thanks

0 Kudos
2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: How do I find my user name, i can't log into a channel.

If you created this account thru Roku, you should log in with your Roku account login credentials.

If you created your account directly with the channel's website, you should log in with that channel's login parameters.

If you created your account through a third party account (Roku, Hulu, Prime video, etc), you must view this through that third party account and log in with their parameters.  In Roku's case you typically need to view thru The Roku Channel app.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
DBDukes
Community Streaming Expert

Re: How do I find my user name, i can't log into a channel.

What @makaiguy said is correct. But let me ask a question that might help your specific situation: What channel are you trying to log on to? And what Roku do you have? Is it a streaming box, a Roku TV, or what?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos