Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Damnedwetto
Level 7

How do I contact these people? Phone or chat

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How do I get a refund to my credit card if I don't even use roku?

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

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@Damnedwetto 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

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@Damnedwetto 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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1lorieholdridge
Level 7

Re: How do I contact these people? Phone or chat

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Trying to cancel my fathers account . Does not use. Cannot access his account.

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renojim
Community Streaming Expert

Re: How do I contact these people? Phone or chat

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@1lorieholdridge, try to log in at https://my.roku.com .  Use the email address that shows up on his Roku when you go to Settings->System->About.  If you don't recognize that email then there's a chance your father fell for a scam.  If you have access to the email you should be able to reset the password.  Once you're logged in, cancel any subscriptions.  You can find information about closing a Roku account here:  https://support.roku.com/article/208756028-how-to-close-your-roku-account

If you can't get logged in or you suspect a scam it's probably easier to just cancel any credit card being charged by "Roku".

Roku Community Streaming Expert

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mikesy1
Level 7

Re: How do I contact these people? Phone or chat

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email address not working..

 https://support.roku.com/contactus.

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Hamamatsu
Level 7

Re: How do I contact these people? Phone or chat

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My problem is that I paid for a year subscription subscription, twice, to be rid of the commercials on Asian Crush.  Both times they started hitting me with commercials within 2 or 3 months of initiating my subscriptions.  I cannot find a way to contact a live person at ROKU and am am ready to cancel payments on my credit card and find another source for streaming.  Very very frustrating. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

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@Hamamatsu

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Asian Crush support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Asian Crush support here: https://www.asiancrush.com/support
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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JimSchurr
Level 7

Re: How do I contact these people? Phone or chat

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My Roku was burring up and they were sending me a Return authorization and return label plus my new Roku but i have never received anything #4397270 request that was resolved accept ROKU has not sent me anything and i cannot watch tv.

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RokuKariza-D
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

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Hello @JimSchurr

Please accept our apologies for any inconvenience this has caused. 

I can see that you’ve been in contact with our support team regarding your replacement device. Rest assured that I’ve escalated your RMA support request. Keep an eye on your email because a member of our support team will be in contact.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

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rroxbrown
Level 7

Re: How do I contact these people? Phone or chat

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Can you please call me?

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