Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Damnedwetto
Level 7

How do I contact these people? Phone or chat

Jump to solution

How do I get a refund to my credit card if I don't even use roku?

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

Jump to solution

@Damnedwetto 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
6 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

Jump to solution

@Damnedwetto 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1lorieholdridge
Level 7

Re: How do I contact these people? Phone or chat

Jump to solution

Trying to cancel my fathers account . Does not use. Cannot access his account.

0 Kudos
renojim
Level 21

Re: How do I contact these people? Phone or chat

Jump to solution

@1lorieholdridge, try to log in at https://my.roku.com .  Use the email address that shows up on his Roku when you go to Settings->System->About.  If you don't recognize that email then there's a chance your father fell for a scam.  If you have access to the email you should be able to reset the password.  Once you're logged in, cancel any subscriptions.  You can find information about closing a Roku account here:  https://support.roku.com/article/208756028-how-to-close-your-roku-account

If you can't get logged in or you suspect a scam it's probably easier to just cancel any credit card being charged by "Roku".

0 Kudos
mikesy1
Level 7

Re: How do I contact these people? Phone or chat

Jump to solution

email address not working..

 https://support.roku.com/contactus.

0 Kudos
Hamamatsu
Level 7

Re: How do I contact these people? Phone or chat

Jump to solution

My problem is that I paid for a year subscription subscription, twice, to be rid of the commercials on Asian Crush.  Both times they started hitting me with commercials within 2 or 3 months of initiating my subscriptions.  I cannot find a way to contact a live person at ROKU and am am ready to cancel payments on my credit card and find another source for streaming.  Very very frustrating. 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

Jump to solution

@Hamamatsu

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Asian Crush support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Asian Crush support here: https://www.asiancrush.com/support
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos