Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

How do I contact someone to get a charge removed?

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I tried all the links and unable to reach customer service. My boyfriend tried to rent a video.
 
MESSAGE: Retrieving video

But nothing ever played, my credit was charged 

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Roku Employee
Roku Employee

Re: How do I contact someone to get a charge removed?

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@Furniturehag 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel does this issue occur? If you were billed through the channel provider directly, you will need to reach out to their customer support for further assistance.

However, if you were billed through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: How do I contact someone to get a charge removed?

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@Furniturehag 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel does this issue occur? If you were billed through the channel provider directly, you will need to reach out to their customer support for further assistance.

However, if you were billed through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: How do I contact someone to get a charge removed?

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Cancelled HBO on 10-20-2020.  Got billed for it today on my credit card this month. Have a confirming e-mail that it was cancelled.  Cancelled it again on 12-03-2020.  How do I get a refund?  

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Roku Employee
Roku Employee

Re: How do I contact someone to get a charge removed?

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@annebc 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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