Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

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@rroxbrown 

Thanks for the post.

Can you please clarify the issue you are experiencing? If you are experiencing a technical issue, feel free to post your issue and we will do our best to assist you.

However, for account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mikesthorne
Level 7

Re: How do I contact these people? Phone or chat

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I ordered a new device, and the billing address is incorrect, but the delivery address is correct. I need you to correct this mistake so my order can go through. The order number is: 801937422. please help me with this problem!

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RokuKariza-D
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

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Hello @mikesthorne

Thanks for the post.

As previously mentioned by @RokuDanny-R in his post, for order-related concerns, it may be more effective to get help from our Support team. You can contact them here: support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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Brenty1
Level 7

Re: How do I contact these people? Phone or chat

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I ordered a Roku device. I have the receipt and the charge to my bank account. When I click on the order number, I am taken to Romualdo website and it says I have no orders. 

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technicalglass
Level 7

Re: How do I contact these people? Phone or chat

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Kariza,

You keep saying to contact support but when I fill out the simple 4 question request I keep getting "an error has occurred. Please try again".  Tell me what the error is so I can fix it and try again.  Please, it's impossible to get in touch with roku by any method.

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bigoxx37
Level 7

Re: How do I contact these people? Phone or chat

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i just read all the way to contact some one at roku  and they wont give an answer they just keep sending you around in circles.i am a good customer  to roku i have a few devices. you can bet i wont get another .cause when there is a problem you cant get no help  they have no live support !!!!!!  p.s. may be yousend me a email on how to get in touch with a real person can.

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RokuMary-F
Roku Employee
Roku Employee

Re: How do I contact these people? Phone or chat

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Hi @bigoxx37,

Welcome to the Roku Community!

We're sorry to hear about this wasn't a smooth resolution.

Can you please provide more information about the issue you are experiencing?

We also offer a helpful FAQ article that walks through the most common troubleshooting steps, you may refer to this link: Official Roku Support | Roku Device Questions & Troubleshooting 

Please keep us posted and we'll continue assisting you from there!

Best regards,
Mary

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ltanner1
Level 7

Re: How do I contact these people? Phone or chat

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Hello I changed my card info & now I don’t have Hulu. What do I need to do?

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elledgedr
Level 1

Re: How do I contact these people? Phone or chat

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On 1-14-22 I paid 99.00 for Paramount plus but cannot see season 4 of yellow stone and who knows what else. What do I do?

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elledgedr
Level 1

Re: How do I contact these people? Phone or chat

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who gives me an answer?

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