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JohnPT7851
Level 7

How do I change my shipping address?

I've contacted ROKU customer service several times to no avail. They keep telling me to do the following below...only....there's ABSOLUTELY NO WHERE to change my OLD shipping address!! Very frustrated with ROKU and their "customer service."

Visit my.roku.com on your computer or smartphone

If prompted, sign in to your Roku account

Under the Account Information section, click or tap the Update button

After making any changes, select Save Changes

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3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: How do I change my shipping address?

Hi @JohnPT7851,

Thanks for posting in the Roku Community!

Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 

We sincerely appreciate your patience and we are working on ways to better improve this process.
Thanks,
Mary

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JohnPT7851
Level 7

Re: How do I change my shipping address?

Again....I received the same useless response of me contacting the carrier and NOTHING addressing how I change the shipping address?? I am befuddled as to how ROKU customer service keeps missing the point and not help me??

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JohnPT7851
Level 7

Re: How do I change my shipping address?

This is the response I received:

 

Hi John​,

Thank you for your response.

We regret the inconvenience. We do not have an option to change the address. We recommend reaching out to the carrier to route the package. 

Thank you for choosing Roku.

Regards,
Lisa
Roku Customer Support

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