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Juliano
Level 7

How can I transfer my account from Brazil?

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How can I transfer my account from Brazil? 

I own a roku purchased in the usa, recently Roku started operating in Brazil, but unfortunately I can't access the channels available in Brazil.
How can I transfer my account to Brazil, and access the available Brazilian channels?

Thanks

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makaiguy
Community Streaming Expert

Re: How can I transfer my account from Brazil?

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This question has come up before and Roku has never reported a way to transfer an account. All you can do is create a NEW account in your new location and link your Roku to that.

Do a factory reset on your Roku and set it up all over again. When you go to the website for linking be sure you are connected to the internet via an IP located in Brazil (not via a VPN with its server elsewhere) and set yourself up a new Roku account in Brazil. And just to be sure, you should identify the account with an email address located in Brazil.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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makaiguy
Community Streaming Expert

Re: How can I transfer my account from Brazil?

Jump to solution
This question has come up before and Roku has never reported a way to transfer an account. All you can do is create a NEW account in your new location and link your Roku to that.

Do a factory reset on your Roku and set it up all over again. When you go to the website for linking be sure you are connected to the internet via an IP located in Brazil (not via a VPN with its server elsewhere) and set yourself up a new Roku account in Brazil. And just to be sure, you should identify the account with an email address located in Brazil.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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