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LoveofFreedom7
Level 7

How To Return An Item For Refund

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Roku sure makes it tough to return an item for a refund.  Drop down menu takes you no where to process a return of an item. Cannot contact any one to assist.  I think I've been scammed. I know I've been scammed if I never receive any answer to the question regarding "Returns".  

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RokuMary-F
Roku Employee
Roku Employee

Re: How To Return An Item For Refund

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Hi @LoveofFreedom7,

Thanks for reaching out to the Roku community!

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue', here: https://support.roku.com/contactus. They will be able to further assist you.

For refund for purchase from Roku.com or needing a warranty replacement for an eligible Roku product purchased from any retailer, you can begin your request using the steps below:

  1. On your computer or smartphone, visit the Roku support site.
  2. Select Contact customer support from the bottom of any page.
  3. From the initial pull-down menu, choose Questions about returning my Roku device or managing my order.
  4. Select Continue.
  5. Specify whether your purchase was made at Roku.com, or a different retailer.

You may also refer to this link for full information on how to returns and warranty replacements: Step by step instructions for returns and warranty replacements | Official Roku Support

Please let us know if there's anything else we can help you with.

Many thanks,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: How To Return An Item For Refund

Jump to solution

Hi @LoveofFreedom7,

Thanks for reaching out to the Roku community!

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue', here: https://support.roku.com/contactus. They will be able to further assist you.

For refund for purchase from Roku.com or needing a warranty replacement for an eligible Roku product purchased from any retailer, you can begin your request using the steps below:

  1. On your computer or smartphone, visit the Roku support site.
  2. Select Contact customer support from the bottom of any page.
  3. From the initial pull-down menu, choose Questions about returning my Roku device or managing my order.
  4. Select Continue.
  5. Specify whether your purchase was made at Roku.com, or a different retailer.

You may also refer to this link for full information on how to returns and warranty replacements: Step by step instructions for returns and warranty replacements | Official Roku Support

Please let us know if there's anything else we can help you with.

Many thanks,
Mary

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