Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Maru2023
Level 7

How I get my refund if I unsubscribe right away for a subscription a just did

Jump to solution

I subscribe for the History channel and I unsubscribe right away, why I don’t see my refund back in my account 

0 Kudos
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: How I get my refund if I unsubscribe right away for a subscription a just did

Jump to solution

Every streaming subscription with which I am familiar, either through a third party like Roku or directly with the channel, is nonrefundable. You are pre-paying for a specified subscription period and it auto renews when that period runs out. When you cancel the subscription it prevents the auto-renewal but the subscription stays in force until the balance of the pre-paid period expires. These conditions are explained on screen and must be accepted when subscribing (you know, all that stuff you don't bother to read at the time).

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

View solution in original post

0 Kudos
1 REPLY 1\
makaiguy
Community Streaming Expert

Re: How I get my refund if I unsubscribe right away for a subscription a just did

Jump to solution

Every streaming subscription with which I am familiar, either through a third party like Roku or directly with the channel, is nonrefundable. You are pre-paying for a specified subscription period and it auto renews when that period runs out. When you cancel the subscription it prevents the auto-renewal but the subscription stays in force until the balance of the pre-paid period expires. These conditions are explained on screen and must be accepted when subscribing (you know, all that stuff you don't bother to read at the time).

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
0 Kudos