Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Jen2020
Level 7

Help with monthly billing

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I don’t want Roku for May. Do I just unlink the devices? Then if I decide I’d like it again in the Fall, do I relink or do I need to rebuy new equipment?

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renojim
Community Streaming Expert

Re: Help with monthly billing

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There is no monthly bill for Roku.  Several of the channels/services have monthly subscriptions.  You'd have to cancel each one separately at:

https://my.roku.com/account/subscriptions

However, you can't cancel in the middle of the month (which could start at any time) and receive some kind of prorated refund.

If you're paying some kind of monthly fee just to have a Roku, you probably got scammed.

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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renojim
Community Streaming Expert

Re: Help with monthly billing

Jump to solution

There is no monthly bill for Roku.  Several of the channels/services have monthly subscriptions.  You'd have to cancel each one separately at:

https://my.roku.com/account/subscriptions

However, you can't cancel in the middle of the month (which could start at any time) and receive some kind of prorated refund.

If you're paying some kind of monthly fee just to have a Roku, you probably got scammed.

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos